Returns and Returns
Returns and Returns

These general conditions of sale (hereinafter, "General Conditions") apply to all sales of products (hereinafter, "Products" or "Product") purchased through the website sikeliaparfums.com (hereinafter "Site") . The use of the distance selling service described in these General Conditions is reserved exclusively for consumers (hereinafter "Customers" or the "Customer"), understood as natural persons acting for purposes unrelated to their commercial, business or professional activity possibly carried out. The language available to conclude the contract is Italian. The Customer is required to carefully read the General Conditions that have been made available to him on the Site, in order to allow them to be stored and reproduced by the Customer pursuant to art. 12 of the Legislative Decree 9 April 2003, n. 70. The contracts concluded with Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan (as defined below) through the Site are governed by Italian law and, in particular, by Legislative Decree 6 September 2005, n. 206 ("Consumer Code") and by Legislative Decree 9 April 2003, n. 70 (hereinafter, "E-commerce Decree").

Identification of the seller Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan - VAT: 11170160961 - Tel: (+39) 328 752 8254 - email: [email protected]

Information relating to the Products Information relating to Products susceptible to distance selling through the Site is available, with the relevant product codes, on the Site. The aforementioned information is provided in accordance with articles 52 and 53 of the Consumer Code.

Price The prices of the products are inclusive of all taxes and duties except for customs duties (See paragraph 10). All prices are expressed in Euros. Shipping costs are charged to the customer, except for any promotions and available on the shipping costs page. Prices and promotions are only valid on the sikeliaparfums.com online shop

Order of Products The essential characteristics and prices of the Products are shown in the offer relating to each Product. To purchase the Products, the Customer must complete the online order form and send to Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan, in electronic format, following the instructions contained on the Site. The Customer must put the Product in the appropriate "cart" and, after having read the General Conditions, with particular reference to the contribution for delivery costs and the methods of exercising the right of withdrawal, and the Privacy Policy, must select the payment method desired and choose the option "Confirm order". Before submitting your purchase order, the Customer will have the opportunity to correct any errors in entering data by following the appropriate modification procedure contained in the Site. In particular, the Customer has the right to change the quantity of the Products he intends to purchase, adding or deleting one or more Products from the "cart". By sending the order, the Customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept the General Conditions. The Customer will have the opportunity to view and follow the status of his order through the "Orders" area of his account. Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan reserves the right to evaluate the acceptance of orders received. Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan will notify the Customer of the impossibility of accepting orders received within 30 days from the day following the day in which the Customer sent the order to Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan and will refund any sums already paid by the Customer for the payment of the supply.

Terms of payment The Customer may pay the price of the Products and the related delivery costs by credit card, Pay Pal, by bank transfer. Payments made with all major credit cards are accepted, including: Visa, MasterCard and American Express. The transaction will be charged to the Customer's credit card only after: a) the credit card details have been verified (on a secure server directly from Pay Pal, we will not have any direct access to your data), b) it has been received the debit authorization by the company issuing the credit card used by the Customer and c) the availability of the Product has been confirmed by Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan. Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan also accepts payments made by bank transfer. Any bank charges will be charged to the customer. In the event that, for any reason, the debit of the amounts due by the Customer proves impossible, the sales process is automatically canceled and the sale automatically canceled.

Confirmation of receipt of the order In compliance with the provisions of art. 53 of the Consumer Code, the Customer receives, at the time of the execution of the contract, by e-mail, the confirmation of receipt of the purchase order sent by the Customer, containing a summary of the General Conditions, of the essential characteristics of the ordered product , its price, the amount paid, the existence of the right of withdrawal - with an indication of the times and methods for returning the goods - the geographical address to submit any complaints and information on assistance services and existing commercial guarantees.

Ineffectiveness of the order No contract must be considered concluded between Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan and the Customer if Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan has reasonable grounds to believe that the Customer does not operate on the basis of an effective and genuine interest in purchasing the ordered products, or abusively exercises the right of withdrawal recognized by article 12 below. In such cases, the order sent by the Customer must be deemed to have no effect whatsoever. Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan will send to the Customer, by e-mail, a communication certifying the non-conclusion of the Contract, also taking care of the cancellation of any charge and / or expense to charged to the Customer.

Transport and delivery The Products purchased on the Site will be delivered to the address indicated by the Customer. In any case, the Customer has the right to request the delivery of the products to a natural person of his choice. At the time of delivery, the signature of an adult over 18 years of age will be required. No deliveries will be made to post office boxes. For each order placed on the Site, Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan will issue an invoice for the goods shipped, sending it by e-mail or at the same time as the order is delivered, pursuant to Presidential Decree 445/2000 and of Legislative Decree 52/2004. For the issuance of the invoice, the information provided by the Customer at the time of the order is valid. No change in the invoice will be possible after its issue. Delivery costs are charged to the Customer and are clearly highlighted on the Site and in the order form. All purchases will be delivered by express courier with which Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan has entered into collaboration agreements (hereinafter, "Courier") from Monday to Friday, excluding holidays and holidays national. Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan is not responsible for unforeseeable delays. Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan will send the Customer a confirmation e-mail once the Products have been shipped, which will specify the tracking number of the shipment through which it will be possible to view, after entering the website of the Courier, the status of the shipment. In any case, except in cases of force majeure or unforeseeable circumstances, in accordance with the Consumer Code, the Products will be delivered within a maximum period of 30 (thirty) days starting from the day following that in which the Customer sent the order. a Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan, except that Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan does not communicate - within the same term, by e-mail - the impossibility of delivering the ordered goods following the unavailability, even temporary, of the Products. In the event of such communication, Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan will refund any sums already paid by the Customer for the payment of the supply. In the event that, following the communication of Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan of a delay in the delivery date, the Customer wishes to cancel the Order, any amount already paid by the same will be reimbursed as soon as possible, and in any case no later than 30 (thirty) days from the day following that on which the Customer sent the order to Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan. For the delivery of the goods, the presence of the Customer or his representative must be present at the address of the recipient indicated in the order. Upon delivery of the goods by the Courier, the Customer is required to check that the number of packages delivered corresponds to what is indicated in the transport document and that the package is intact or not altered. Any damage to the package and / or the Products or the mismatch in the number of packages must be immediately notified by means of a written check on the Courier's proof of delivery. Once the Courier's document has been signed, the Customer will not be able to make any objection about the external characteristics of the delivered package.

Duties and restrictions Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan is not responsible for any duties or purchase restrictions applied to the customs of the destination countries.

Right of withdrawal In compliance with the provisions of Legislative Decree 21 February 2014, n.21 implementing Directive 2011/83 / EU on consumer rights, the Customer can return the purchased product and obtain a refund of the purchase amount actually paid, without any penalty and without specifying the reason. The right of withdrawal consists of the right to return the purchased products to the seller and consequently obtain a refund of the purchase price of the products themselves. The right of withdrawal can be exercised within 14 days of receipt of the product in the following ways: The costs of returning the purchased products are charged to the consumer. In the event that the value of the products has suffered a decrease caused by handling other than that necessary to establish the nature, characteristics and functioning of the products, (by way of example: damaged products, not properly or completely packaged, or in which certain parts are missing or have been damaged, such as components, elements, accessories, packaging materials, boxes, documentation and / or other objects), Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan will reimburse the Customer the purchase sum minus the value of said decrease. In the event that the Customer sends back products beyond the aforementioned deadline or in the case of open and / or partially used products that do not lend themselves to being returned, the right of withdrawal does not apply and Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan will return the purchased good to the customer, charging the shipping costs to the customer. With the aforementioned limitations, Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan will reimburse the amount actually paid by the Customer within 14 days of receiving the notice of withdrawal, by means of a credit note on the bank account or card. of credit.

Product Replacement Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan provides its Customers with the possibility of replacing the Products purchased through the Site. To obtain the replacement of a Product, follow the procedure indicated below. The Customer who is not fully satisfied must keep all the documentation relating to the delivery and the Product itself in its original packaging and immediately contact Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan by e-mail to the following address: sikeliaparfums.com The Product to be replaced must be sent, in normal condition, to the following address: Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan - VAT number: 11170160961 - Tel: (+39) 328 752 8254 - email: [email protected] The fulfillment of the new order is subject to the availability of the requested Products. The shipping costs related to the return of the Product are charged to the Customer. The replacement Product will be sent to the Customer by courier without additional shipping costs.

Defects of conformity

In case of lack of conformity of Products sold by Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan through sikeliaparfums.com, the Customer must immediately contact our Customer Service at the e-mail address info @ sikeliaparfums. com

The legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. The Customer has the right to restore, without charge, the conformity of the goods by repair or replacement or to an adequate reduction in the price or to terminate the contract. The Customer loses these rights, if he does not report the lack of conformity to Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan within two months from the date on which he discovered the defect. The direct action to assert the defects not intentionally concealed by Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan is prescribed, in any case, within twenty-six months from the delivery of the goods.

Errors The information relating to the Products provided on the Site is constantly updated. However, the complete absence of errors cannot be guaranteed. Sikelia Parfums is a brand of ASD Group srl Via Vincenzo Monti 34 - 20123 Milan reserves the right to correct errors, inaccuracies or omissions even after an order has been sent and also to change or update information at any time without prior communication.

Applicable law and competent court These General Conditions are governed by Italian law and must be interpreted in accordance with Italian law. For disputes arising from the interpretation, validity and / or execution of these General Conditions, the mandatory territorial jurisdiction will be that of the judge of the Court of Patti (ME).

Contacts For more information, please write to Customer Service directly on the site in the "Contacts" section or by e-mail at the following addresses: [email protected]

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